A digital prescription for the pharma industryThe Mission Press answers these FAQ’s to help website users with commonly asked questions concerning our products and services. Please select from one of the subject areas below. If you cannot find an answer to your question, please contact us.

How do I prepare mailing list files?

  • The minimum information needed for any mailing is: Name, Primary Address, City, State and Zip Code.
  • Optional fields might include Title, Company, Department, Secondary Address, and/or Member/Account Number.
  • Enter each of these in a separate field within the database, and be sure to always locate each field in the same column.
  • Use column headings to identify fields, and if possible include only the fields that are to be used for mailing.

What are acceptable file formats for mailing lists?

While we can convert virtually any data format, your list can be processed faster and more economically if it comes to us in one of these commonly used file formats: .xls, .xlsx, .csv, .txt (delimited text), .asc (delimited text) or .mdb.  Formatted mailing label documents from Microsoft Word or other word processing applications are not recommended because they require extensive conversion and editing to be made compatible with our “left-to-right” data import process.

What file formats/software are acceptable for artwork?

We accept InDesign, Illustrator, Photoshop, Microsoft Word* and Publisher* files provided that you package will help ensure all  files are included.
* Microsoft programs may incur an additional charge as they may need additional file prep.

How do I prepare artwork for printing?

Artwork Guidelines
  • Clearly indicate the filename of artwork.
  • Include a hard-copy sample and/or PDF of the file to print.
  • Create the document with the same trim size as the final printed piece.
  • Include all source images in your document.
  • Raster images should be a minimum of 300 DPI.
  • Flatten source images and save them as TIF or EPS files.
  • Include all fonts used in your document (both screen and printer fonts).
  • Do not use the style palette to italicize or bold a font. Instead, use the actual typeface (e.g. Arial Bold). Remove any unused colors from your document’s color palette.
  • Ensure all colors are CMYK or spot colors (please do not use RGB or registration).
  • Remember to extend images that bleed beyond the edge of the document 1/4″. Also keep any critical data 1/8″ from the edge of the page.

If you have any questions or need further assistance, please contact us.

How can we help you?

Contact us at the Mission Press office nearest to you or submit a business inquiry online

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